Why is my keys not working?

Do I need a new format? I’m totally a beginner.Bought it and my keys don’t work? The media and mixer is good, just my keys are not working.

What are you trying to say?
You bought what?

Hi there and welcome to the forums!

You really need to be a lot more specific. What is perfectly clear in your mind, might not be so clear to someone else. “Keys” can refer to a lot of things. In this context, I think we can rule out “house keys”. A computer keyboard? a MIDI Keyboard? Which one? How is it connected? Are you on Windows or Mac? What version of Cubase are you using? Are required drivers installed? And so on.
Please be as specific as you can.

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