I have had nothing but good experiences with SB support. Both Chris and Jeff (no, not me ) have been very knowledgeable and helpful over the years. Support tickets are ALWAYS responded to, and promptly. The one time they weren’t, there was some sort of glitch in the SB support system, and the team was apologetic and made efforts to fix the issue ASAP. Kudos to the SB support staff!
I have had good experiences with Steinberg Support thus far. I have asked for help twice and received a response within one to two business days each time.
Over at NI, on the other hand, I have submitted support tickets three times and have NEVER heard a single whisper of a response on any of the issues.
Needed them once, when I bought halion symphonic orchestra several years ago and one of the DVDs had a little bubble baked into the surface which made it unreadable to my DVD drive.
One email, no questions asked and a few days later I had a new DVD.
Apart from that nowadays their stuff works, so I don’t know, because … their stuff works! Does it echo in here or is it just me?