I remember having to uninstall the USB 3.0 device and then finding a driver for it online. That cleared up my problem with the hub my licenser was plugged in to.
Hi - every usb port responds in the same way. The dongle lights up then switches itself off after discovering it’s not got the software installed. This is despite repeatedly installing and uninstalling and reinstalling.
Oddly, after the Creators Update, my iLok stopped too. But the latest version of iLok software fixed it for iLok use. But Steinberg’s dongle will not see it has the latest eLicencer installed. And it also stops both of my Steinberg hardware interfaces from working too.
The dongle works on a Windows 7 PC without problems at all.
Everything runs perfectly here, creators update is really a minor update that should not interfere with anything, if all did go well.
I had to start eLicenser as admin, any software relying on it would not load. But it clearly stated that in the error message and something I usually alway do anyway with any copy protection software.
I had the issue when I first installed Creators… After I did the regular procedure it worked right away. It was a b*** though. It sounds like you haven’t fully uninstalled the driver to me.
Support got me today with apologies for lengthy delay. And will set up a remote screen sharing activity to resolve issue. Hopefully, very soon. Not given time or date yet.
You’re not responding to the earlier suggestions made that may well be the fix you need so let’s try one direct question. Have you run elicenser as administrator and then run maintenance?