Windows 10 upgrade: Activation key problem

I searched and didn’t find this answer.

After verifying that Cubase Elements 8 was compatible with Windows 10 I installed the new Windows version and the next time I opened Cubase it asked me for an activation key.

Shouldn’t they know that?

Thanks.

If you haven’t done this already, download and install the latest dongle software here: http://www.elicenser.net/en/latest_downloads.html

That may help.

See “How can I request a new activation code resp. what is the procedure for a reactivation?” on this page.

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/soft-elicenser-sel-faq.html

Thanks guys, both suggestions worked.