Best to upload your diagnostics so someone can take a look at what’s happening
(Do Help>Create Diagnostic Report, then upload the zip file from the desktop)
Is it only when you are running Dorico or are there other apps running? It’s highly unlikely in this day and age that user-level software will take down an entire system - even with Windows.
Go to Windows Administrative Tools → Event Viewer. Under Windows Logs → System, scroll the time the crash happened you should see exactly what brought the machine down.
Theres often a web browser open in the background as always checking emails etc whilst I should be working - but never any actual other app or programme
Hi @rachaelpickering , thanks for the diagnostic data. From a crashing point of view, it contains only 1 dump file of the Dorico audio engine, and as it turns out, it is not even a crash dump but just rather a hang dump, i.e. the audio engine did not crash but just deadlocked, so it can’t continue working.
However, in the audio engine logs I see that they are frequently just breaking off. Since there is only 1 log files, the other times I then assume that the operating system went down.
As @derAbgang already mentioned, these days user level applications can’t bring down a PC anymore. It’s either a hardware or driver issue. So as already suggested, please take a look at the Windows’ event log and see if you can find more hints.
Apps have not been able to ‘crash’ Windows for a long time, due to its current design as a ‘proper’ operating system. What you have is hardware issues. If the PC is new, take it back to be investigated under warranty. Technicians have a wide range of diagnostic tools they can use to diagnose.
But before you do that, check for faulty RAM with the venerable Memtest86:
You have not said what PC, Windows or whatever, or the version. Home build or off the shelf? What brand? And how much RAM do you have installed. People never seem to give the details about their system when reporting bugs they expect us to solve.