# Windows 11 update 23H2 (just installed) has crashed the ASIO driver **URL:** \ **Category:** Cubase\ **Tags:** cubase-14\ **Created:** [February 12, 2025, 8:23am UTC](https://forums.steinberg.net/t/windows-11-update-23h2-just-installed-has-crashed-the-asio-driver/971904 "2025-02-12T08:23:36Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![KT66](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@KT66](https://forums.steinberg.net/u/KT66)\ **Post date:** [February 15, 2025, 6:49pm UTC](https://forums.steinberg.net/t/windows-11-update-23h2-just-installed-has-crashed-the-asio-driver/971904/10 "2025-02-15T18:49:06Z")
> [@melodiouspaddy](#): > > PreSonus help desk have suggested the following: > update the firmware - done (2.8.2.103375) > update the USB driver - done and the yellow triangle has now gone > put the StudioLive 32S desk into compatibility mode - done but with the loss of Aux 1 & 2 as separate stereo returns and the loss of Tape completely I agree with Presonus’s first two points but I’m puzzled by the suggestion to put the board into compatibility mode. Did they explain why you should run that way? Also, I’m not convinced that the ‘Could not create record file’ message has anything to do with your driver issue. I think it may be a bit of a canard. If you do a google search on the message, there aren’t that many hits but none of them are associated with audio drivers or connections. They variously seem to be related to Cubase’s ability to create files on disk, whether through issues of permissions, space, file formats, etc. Here’s a few threads: > [@Could not create record file?](https://forums.steinberg.net/t/could-not-create-record-file/589631): > > Hi, I have just upgraded from 10.5 to 11 and now I get “Could not create record file!” coming up on everything. Creating a new project and even loading old ones. I have not touched permission etc. Just did the upgrade and now Im stuck…please help Thanks. > [@Could not create record file!](https://forums.steinberg.net/t/could-not-create-record-file/146039): > > Hi, I have this problem happening in Cubase 10.5 Pro, in Mac Pro as well as Macbook Pro, it happens only in some previously created projects, it happens when I select a single channel, message is ‘Could not create record file!’, which is is okay as I can just close the pop up, but when I select multiple channels it pops up that message for each channel, the problem then is that I cannot close them, Cubase keeps playing in background but I can’t select anything or control anything, forcing me t… > [@"Could not create record file"](https://forums.steinberg.net/t/could-not-create-record-file/748225): > > ‘Could not create record file’ ![image|690x431](upload://87wkmlYihiYkvBKgvs0RGDPMXHr.png This is a new one. Nothing appears to be wrong with the hardware as far as I can see so not sure why interface isn’t being recognised. I’ve been using software for a while now. I haven’t changed anything about my setup. Any ideas? Thank you! --- _[View the full topic](https://forums.steinberg.net/t/windows-11-update-23h2-just-installed-has-crashed-the-asio-driver/971904)._