I have a problem with the new “Soft e-Licenser”… I just installed the new update for WaveLab, 11.2, before that I didn’t migrate the license from the USB-eLicenser (because it worked on the previous version).
Now, when I log in with my account on my.Steinberg, among the purchased licenses I see only the Nuendo 12 license. There is no WaveLab license.
I tried to register eLicenser USB key into my account and I get an error that this key is already registered to another account??? wtf???
Then I tried to redeem download access code.
When I want to register a license, it says: Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer.
And that’s all. There is no way I can migrate the license from the dongle. Does anyone have a solution??
Did you activate Wavelab in the Activation Manager on your computer? This release is no longer using the eLicenser anymore, regardless if it is a Soft- or USB-eLicenser.
I have exactly the same issue here & have (time wasted, half day now) been though all of these steps, ie:
Wavelab Pro 11.1 already on my dongle;
the Activation manger shows no Wavelab on my computer;
online account shows no vouchers for Wavelab.
What the hell is wrong with Steinberg & why the hell would you impose this on existing, loyal users who have been with you for decades. Hopeless, will need to roll back to 11.1 obviously.
OK, here’s where I got to after more time & have exactly the same issues as you, ie:
Wavelab Pro 11.1 already showing on my dongle;
the Activation manger shows no Wavelab on my computer;
online account shows no vouchers for Wavelab.
The last one seems to be key & this now finally shows after
ensuring eLC at latest version;
running ‘maintenance’ option;
and running Support /Update eLicenser Licence database.
After this, finally my account shows a 11.2 voucher & activation code; go through the whole activation on elicenser again, then the Activation manager finally sees it and activates.
Nowhere does Steinberg point to this in largely unrelated & outdated info (some only refer to 11.1) … so, its in the old eLicenser.