Wrong upgrade version!

Before some days, last sunday 25, i tryed to make an upagrade from Wavelab 8,5 to wavelab 9,5.
But, by mistake, i made it from version 8 instead of 8,5!!
I procced to activation but as i exspected it doesn’ t works!
So i sent an email to steinberg with my problem and they respond to me…

“We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response (usually within 2 business days).
To view the status of the ticket or add comments, please visit

After that i didn’t have any other respond up to day (after 6 days) ! I tryed to go to Asknet to see if something is in progres but unfortynelly i never find a way to lo log in!! even if i requested a new password!

Can someone please help about that?

Please insist on the official channel, for this.