Xml files from Finale users DO NOT transfer text where they should be located

The problem with transferring my hundred of files out of Finale as an “xml” file having converted into them from Finale is that xml files DO NOT transfer “text” used in the finale files which these text inserts which are used by putting them into the location as had been in the finale files such had been because the “text”, such as second language translations underneath the lyrics in a lead sheet or labels put in such as boy or girl to sing next to the lyrics, which lyrics however are “locked” to those transcribed notes instead end up all over the place haphazardly moving the notes distortedly when the xml files are imported into Dorico. Because of the hundreds of hours I already invested with Finale over the years creating scores and lead sheets, one would “assume” there should “rather” be a means to open Finale files without this occurring in Dorico. I tried to go to Steinberg’s chat line but I get no response and there’s no live phone number for support. Using Dorico “appears” to only benefit creating new files which is out of the question for a seasoned Finale user. I was hoping to get someone from Dorico to contact “me” directly whereas your videos nor help section in the manual does not address text in your product. Help! Looks like I’m screwed. I have details and questions I need answered. Who can I speak with, how, and where? thanks.

Welcome, Warren!

This forum is the best place to contact both the Dorico development team, and other experienced users – many of whom have made the same journey.

First of all: I’d recommend trying to step back from the panic of Finale’s demise. You can still use Finale for years to come.

For finished projects, a PDF for printing and displaying is by far the most useful thing. Make an XML file, too; but arguably you don’t need to start remaking every file in Dorico right now.

Then, I’d start getting familiar with Dorico, at your own pace. After that, start some new projects in Dorico, and then maybe have a go at revisiting some of your old files.

Yes, complex layouts with large blocks of text will need some work to recreate them in Dorico.

If you’ve got some specific examples of things you’re struggling with, then post them here and we can offer advice.

After you’ve made a few posts (and read a few), you’ll be able to upload screenshots and project files in your posts.

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