[2.2.36] DMXIS doesn't work starting from version 2.2.31

Giuseppe_Loffredo · May 29, 2025, 6:52pm

Hi team,

a few days ago I started using the ENTTEC DMXIS hardware/software system again to manage the DMX lights (I have a large personal archive of programming for this system) and I discovered to my regret that the VST no longer activates communication with the hardware control unit.

Going back through the versions of VST Live 2 I discovered that up to 2.2.30 the DMXIS worked perfectly and that from 2.2.31 onwards the correct functioning was lost.

Going deeper I noticed that in the DMX Setup it is reported:

The first line is the one relating to the DMXIS device that is evidently not correctly recognized in version 2.2.31 or later, in the second line instead the information relating to the device correctly recognized in version 2.2.30.

Waiting for feedback and hoping to recover the correct functioning of DMXIS as soon as possible, thanks.

Giuseppe_Loffredo · May 31, 2025, 8:19am

Hi team,

I just tested my DMXIS behavior again with version 2.2.33.

The DMX device is now correctly recognized, as reported in the DMX Setup:

However, there is still an anomaly in the operation: in practice, if VL 2 is started after the USB device has been connected, the DMXIS VST remains in the offline state, without switching to the connected state.

On the contrary, if the USB device is connected to the port after VL 2 has been started, the DMXIS VST switches correctly to the connected state and starts working without problems.

Still waiting for your feedback, thanks.

fkalmus · May 31, 2025, 8:28am

This is an app for live usage. Why would we want to see rescan devices then complain to Steinberg because clicks and pops?

Giuseppe_Loffredo · May 31, 2025, 9:23am

Hi @fkalmus,

thanks for your consideration, but, honestly, I didn’t quite understand what you wanted to tell me.

With versions 2.2.30 or earlier of VL 2 to obtain the correct functioning of the VST DMXIS it was required:

Connect the hardware device to the USB port
Start VL 2 and the project containing the VST DMXIS
The communication between the hardware device and the VST DMXIS contained in the project starts correctly

If I apply this procedure with version 2.2.33 the hardware/VST communication does not start, which is why, with the current version, to obtain the correct functioning of the VST DMXIS it would be required:

Keep unplugging the hardware device from the USB port
Start VL 2 and the project containing the VST DMXIS
Connect the hardware device to the USB port
The communication between the hardware device and the VST DMXIS contained in the project starts correctly

I hope I have better explained the behavior that I consider anomalous that I am obtaining with version 2.2.33.

Spork · May 31, 2025, 11:24am

… we will check and get it fixed, sorry for it,
Michael

fkalmus · May 31, 2025, 11:28am

Only that rescan connected devices is not a must for me this case. So I can live with connecting all devices, start VSTL and use.
(Your problem is that USB2DMX is not working when connected afterwards, right?)

Giuseppe_Loffredo · May 31, 2025, 11:46am

Thanks, @Spork

Giuseppe_Loffredo · May 31, 2025, 12:05pm

No @fkalmus. my problem is that the connection between the DMXIS software (VST) and the DMXIS hardware doesn’t work when the USB device is connected before running VST Live 2.

Giuseppe_Loffredo · June 11, 2025, 3:02pm

Hi @Spork,

unfortunately it seems that the bug is still present even in version 2.2.36.

I hope it can be fixed soon.

Thanks.

fkalmus · June 11, 2025, 4:03pm

Probably related?

Giuseppe_Loffredo · June 11, 2025, 4:11pm

Hi @fkalmus,

first of all thanks for the report.

I don’t know exactly, but consider that the reported post seems to be related to hardware recognition, while my post is related to a problem with DMXIS VST and my hardware appears (from DMX Setup) correctly recognized.

Spork · June 11, 2025, 4:13pm

… it’s fixed with the next Pre-Rease 2.2.37 coming this Friday,
Michael.

Giuseppe_Loffredo · June 11, 2025, 4:16pm

Great news, @Spork!

Thank you and I’ll update you on the outcome of the check on the new version coming soon.

Giuseppe_Loffredo · June 29, 2025, 9:03am

Hi @Spork,

I had waited with great expectations and hopes for the new version that promised the reliability lost with the latest versions.

In these days I had the opportunity to test version 2.2.44 and in fact I had no particular problems to report in its use during the tests (even the CPU spikes issue seems to have actually improved).

With great disappointment instead I had to note how, once again and despite being declared fixed in version 2.2.37 (then never released), my problem which is the subject of this topic and related to the VST DMXIS is in the same conditions that have occurred since version 2.2.31.

This means that I had to necessarily go back to using version 2.2.30 in the hope that it will be possible to seriously fix this issue from the next released version.

I remain confident and await feedback, thanks.

Spork · July 5, 2025, 7:41am

Hallo @Giuseppe_Loffredo,

let me collect the facts.

… you have tested 2.2.44.

… your device is listed correcly with that version?

What’s exactly not working now?

Thank you for your Patience,
Michael.

Giuseppe_Loffredo · July 5, 2025, 9:32am

Hi @Spork,

what happens, despite the DMX device is now correctly recognized as reported in the DMX Setup, is that, as perhaps not sufficiently explained in past posts, the synchronization between the DMX device and the VST DMXIS does not occur when opening VST Live 2 (the VST remains in the Offline state) and this did not happen with versions 2.2.30 and earlier.

In practice with versions 2.2.30 and earlier of VL 2, to obtain synchronization (Online status) between the DMX device and the VST DMXIS it was sufficient:

Connect the DMX hardware device to the USB port
Start VL 2 and the project containing the VST DMXIS
The communication between the DMX hardware device and the VST DMXIS contained in the project starts correctly (DMXIS status is Online)

Starting from version 2.2.33, as I have tried to report many times, if I perform the procedure above, the VST DMSIS remains in the disconnected state (Offline) after loading the project that contains it.

In order to obtain synchronization between the DMX device and the VST DMXIS I would be forced to perform the procedure:

Keep unplugging the DMX hardware device from the USB port
Start VL 2 and the project containing the VST DMXIS
Connect the hardware device to the USB port
The communication between the DMX hardware device and the VST DMXIS contained in the project starts correctly (DMXIS status is Online)

What I would ask, obviously, is to have the behavior obtained with versions 2.2.30 and earlier, that is, to obtain synchronization between the DMX device and the DMXIS automatically when opening the project.

I hope to have reconstructed the story and to have provided you with all the information necessary to finally fix the issue.

Waiting for your feedback, thanks.

Giuseppe_Loffredo · July 9, 2025, 9:22am

Hi @Spork,

may I ask if what I described in my previous post was understandable and reproducible?

Can I hope to see a fix for this issue applied in the next new release?

Thanks in advance for your feedback.

musicullum · July 9, 2025, 9:45am

Sorry to chime in here. We are supposed to fix things and carefully develop features. At the same time, we’re answering literally hundres of posts almost every day. If Micha then asks for a consolidated description of your problem, it would be nice to do just that. I tried to figure out what you mean and was working my way up from the bottom and it took quite a while to get to the point, although I’m still not quite sure if I got it. So for you Micha: I guess the device is showing up, but not functioning - whatever that means…

Giuseppe_Loffredo · July 9, 2025, 1:35pm

Hi @musicullum,

first of all, thank you for your input.

Believe me, I’ve been working in the IT industry since 1988 and in IT consulting for about 25 years. I think I can understand the efforts you’re making to design and build this product, and for that reason, I can only appreciate what you’re doing.

That said, I tried to provide as much detail as possible on the issue I encountered, but perhaps that was a bad thing.

I’ll try to provide a summary.

Starting with version 2.2.33, the following scenario occurs when using the DMXIS device in combination with VST DMSIS:

Connect the DMX hardware device to the USB port
Start VL 2 and the project containing the VST DMXIS
The DMXIS device is correctly recognized, as reported in the DMX Setup

Communication between the DMXIS hardware device and the VST DMXIS contained in the project is not established (DMXIS status remains Offline) and obviously no DMX message is generated.

I have the DMX hardware in my rehearsal room, so as soon as I get there, I’ll prepare a video demonstrating the scenario described above.

With this summary and the following video, I hope to provide you with all the information you need to proceed with the solution.

Thanks again.

Giuseppe_Loffredo · July 10, 2025, 6:58pm

Hi @Spork and @musicullum,

this is the short preview clip that demonstrates how the DMXIS device is recognized regularly, but the VST DMXIS does not connect to the DMX hardware as it happened up to version 2.2.30 of VL 2:

I look forward to your feedback.

PS: The test shown in the video was performed with version 2.2.49.