Hi! I used a plugin called Dulcet by CrowHill Company. It seems that the plugin stopped saving it’s settings in my Cubase projects. Each time I load a project all instances of the Dulcet plugin revert back to the default settings. I tried reinstalling everything CrowHill, and can’t figure out the problem. I don’t have any issues with any other plugin.
It seems to have happened after updating the plugin, but I’m not sure. I don’t know where to look or how to approach this kind of issue…
Any help welcome, I love this plugin!!! Thanks!
I’m using Cubase Pro 10.5
Dulcet 1.0.4 (VST2 & 3, same behavior)
Window 10 Pro
I can’t pinpoint the event exactly (I don’t think it’s related to a windows update). It stopped “remembering” its settings at some point. I found it strange and I reinstalled it without thinking too much about it. The reinstall was a newer version, but it still did not work properly. Is there a way to assess this kinf of issue? See is cubase actually stores the specific settings for this plugin?
I also tried saving a preset via the “Save Preset” top section of the plugin interface and it does not work either.
You can try to (backup and) trash/remove the Cubase preferences folder, to get Cubase factory settings.
If you have older Cubase preferences folders available (up to 2 major versions down; it means up to Cubase 8 in your case), you have to remove even these preferences folders, to get the factory settings.
Have you made sure that the plugin in question is correctly licensed? Not saving the session state is a method that some plugins use for their demo mode.
The problem might be in front of the screen, but I made a copy Cubase 10.5_64, deleted the entire folders for 10 and 10.5 and tried the plugin. It didn’t work. Now I copied back the folder in its original place and Cubase doesn’t recognize it (I also tried putting both 10.5 and 10 back. None is recognized… I checked the paths multiple times. Is there a was to cubase to that folder again?
If you remove or rename a preference folder, Cubase automatically creates a new one which is based on factory defaults saved someplace else on your system and info from previous preference folders. If you want to replace the new folder, you got to delete it first before you copy the old one back into this location.
Presets
Did you try to save your plugin settings as user presets by clicking on the Steinberg preset menu on top of your plugin? A new folder will be created by Cubase that hosts your new *vstpreset (C\Users\Username\Documents…VST3\Plugin name).
Can you see your new preset being saved?
Hoy!!! Further infos. I’m really trying to solve this. I’ve now tested this on Cubase 10.5 pro and Cubase 15 pro. The behavior is the same.
Basically the plugin saves the first page of parameters (where all the effects and vowels are), but it doesn’t save the second page (where you select some articulations). Everytime I open a project, the plugin reset the second page to the default settings.
Yes I did try so save via the preset menu. it works, I can see it in the preset folder and it does load with the projet. BUT, it doesn’t include the second page settings.
It seems to me that the issue might be on their side, but I can’t find any more infos on this and haven’t heard from them yet (on their forum or support form).
For those interested. The CrowHill Company got back to me. It’s a known bug that was likely was introduced in the update last year (the one that removed Codemeter licensing). It messed with the preset system. Some people are able to a manually save presets on their systems but some aren’t. It does not work for me on Cubase.
It will likely be addressed in future update but they did not give a timeline.
