I own a Steinberg UR22C and am trying to understand this new licensing system. I need clarity on what actions I should take moving forward. I couldn’t see any support contact on the website. That’s why I’m writing here.
There are open questions to the Steinberg Company:
After May 2025, how can I upgrade the software I need for my hardware?
Will you continue to support my product, or do I need to make changes to access upgrades?
If changes are required, could you explain what I need to do step-by-step in simple terms?
As a computer engineer, I find steinberg system unnecessarily complex. Even locating the right software for my device is challenging. I would appreciate clear guidance—please explain what I should do as if you were explaining it to a 6-year-old.
Thank you for your help, and I look forward to your response.
Currently you have the BasicFX software that requires the eLicenser for activating your license. This has been changed to the Steinberg Licensing, where you just need the Activation Manager to activate/deactivate a product license.
You can’t, if you stay with the old eLicenser software.
Support for the hardware product has nothing to do with the software license. The hardware will work without the software, but you can’t use the VSTs and plugins, that your device can use. So updating the software is all you need to do.
You just need to download the latest software, install it and activate it via the Activation Manager.
No idea what is complex here, there is a openly documented and presented support page, showing the link to the download pages. https://helpcenter.steinberg.de/hc/en-us
Click on the Download tab and you are sent to the selection page for all products. Under Hardware select your device
Thx for the info and help. I just noticed this email/thread and tried to take necessary actions immediately. Unfortunately, I couldn’t complete the migration properly. I’m explaining all the steps I did below:
Here is my eLicenser Control Center below:
Cubase AI
Basic Fx Suite
I went to the website and install the latest package.
I’ve installed the Steinberg Download Assistant on my mac. I entered voucher code clicking “Enter your Download Access Code”
I can’t see Basic FX Suite in my product downloads somehow. On the account website, my voucher code and application don’t appear to be linked. Also, there’s no option to migrate my Cubase license to the new system.
Hardware downloads are not in the Download Assistant, you can find them on the Steinberg Download website, which is part of the Support pages.
There you can download the latest drivers and software, but make sure you really read the descriptions on how to install and activate it later in the Activation Manager.
Regarding Cubase, I can’t see it in the eLicenser screenshot, so that looks like there is no Cubase. What exact release of Cubase do you have?
If it is Cubase 12 or later it will be activated via the Activation Manager, not the eLicenser.
I’ve already downloaded the latest drivers and software, but I couldn’t transfer the license to the new system. I went through the README files, but no matter what I tried, the license migration failed.
About cubase, There was a complementary license when I buy UR22C record pack.
I thought I was done with eLicencer until I read this post. All my software, including Basic FX Suite, has long since moved, but what about the hardware?
In my account it is actually still listed under eLicenser. But there is no way to change that. Or does it even have to be changed if Basic FX Suite is already running under Steinberg Licensing?
I think what is a bit misleading is the fact, that you only get there through “Show eLicenser-based products” There it is under the hardware tab. But still in the e-licenser section. Maybe Steinberg was just to lazy to change this
I should be able to migrate Basic FX Suit and Cubase AI license to the new system, right? So, it’s not hapenning and I couldn’t see anywhere to get the support directly other than here ? How am I gonna fix this problem?
You already showed a screenshot with the voucher to update the BasicFx software to the new Steinberg Licensing system. Did you download the software (I posted the link to the software) and activate it in the Activation Manager?
One of your screenshots shows the eLCC, but that is not used anymore for the new releases.
Regarding Cubase AI you should talk to support, maybe @Matthias_Quellmann can help here.
I downloaded it again and tried all sorts of things—some I can’t even remember—but I finally managed to migrate the license. I still believe the process was way too complicated.
There are different telephone numbers depending on the country you are living in. A conventional internet search with “Steinberg telephone support” plus your country should get you there.
Good luck!
