absolutely frustrating steinberg support

Cubase
#1

Hi! I don’t know what’s wrong with Steinberg now, but there is absolutely failed support service quality. 5 days ago I found so I cant login to mysteinberg page. Site stuck sending me verification code to my email, even I talked with my provider for custom SPAM filters or smth, checked my snap/junk folders. Its obvious a problem on Steinbergs side. I wrote to support and… still got nothing… support person asks me check spam/junk blablabla…He offer me to check a problem soon… not now, not tomorrow, because he cant/not able to to it… blablabla. I wondering It is normal support for so much valued soft? I m professional musician and Im paying by my time and money for unqualified and unorganised service. Seems to be it is a fail.

P.S. Please don’t talk me about covid, please! If you can do, you do!

#2

same goes with me also. please do somethings

#3

and you post this in the Cubase part of the forum because…

#4
  1. because no special Steinberg`s QoS threads. If you know, just point me
  2. because its my actual attitude to the Steinberg Cubase that Im using.
  3. because due unless support I cant login into my account to copy activation code of another Steinberg product
  4. because I want see similar stories and want see attitude fo other people for this situation
#5

if on Gmail, check your All Mail, not SPAM - Google auto-deletes some emails.

Steinberg isn’t a giant company, like, if you have a Neve console that needs service - you’re not going to have a Neve tech at your door in an hour… it’s not like a BWM or Ford dealership or something. Support just takes time, sometimes, depending on how many tickets they already have - you just have to wait in line - - it is what it is. If the problem is causing you downtime, then figure out how to be productive with your downtime.

#6

Yes, steinberg isn’t a big company, like many other pro audio companies are not big, and so it takes them 4-5 months of terrible customer service to address simple issues. We have to be patient!