Accidental purchase made in the Steinberg February Sale

Virtual instruments HALion
1

I incidentally ordered some HALion content (Transverse) I’d forgotten I’d bought in the Black Friday sale in November 2023

I’m just double checking that the correct email for refunds is refunds@steinberg.de given that the transaction was processed by Fastspring. It was bought from Steinberg.net

If there is another channel to go down please let me know here

Thanks in advance

2

Hi,

Here click on Billing and Refunds and then choose the Refund Instructions link.

Fastspring operates the Steinberg Online Shop. That’s why you are directed there.

3

Thanks Martin. Exactly what I’ve done! I really don’t want or need two separate licenses of Transverse! Clearly I bought it back in November and haven’t even used it.and just forgot I’d already bought it in the sale . In future I will try to be more diligent

I even entered the Download Access Code into the Steinberg Download Assistant (it was then that I smelt a rat!) after I’d bought it! Surely that license can easily be removed given that I made contact as soon as I could and haven’t activated the second license in any way - it is not on any of my systems

How long does the refund process take if you paid with PayPal?

4

Hi,

If you didn’t activate it, the license will be refunded.

Sorry, I don’t know. I eouldn’t expect more than a week.

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5

Many thanks to Ed Doll and Martin for making this pain free.

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