activating my trial

Dorico
1

On MacBook Air - I have downloaded and installed the program. When I start - I enter my activation code (emailed to me). Then I get a message to that eLicenser license server is outdated. I click the blue button to “Update eLD.” Then I get this message “There are still other applications running which prevented this process from succeeding. Please close all other applications and try again.” But I had all applications closed. Advice

By the way - Hi Daniel! Hope you are well. This is John Kline from back in the day.

2

Please stop all running programs and then start /Applications/Utilities/Activity Monitor
In the list of processes, do you see a process with the name Synsopos?
If you do, force quit that process by clicking the top-left icon in Activity Monitor.
Then start again the eLicenserControlCenter and try the update anew. Any better?

If that does not do the trick, a reboot might help.

3

Good to see you here, John! I’m disappointed your forum name isn’t some hugely long combinations of J and K, though :slight_smile:

4

kjkjjklkj - busted!

Hey Ulf - I dont have Synopsis in the list. Any other culprits? Or other suggestions?

5

And what if now you the eLicenser Control Center and do the update? Still that error message? (And have you rebooted and no other app running?)

6

Got it!! Synopsis did finally show up. Forced it to quit and presto. Now on to exploring Dorico.