Activation Code for Cubase LE AI Elements 10.5

Yes, I activated Cubase AI 10 last year when I purchased the upgrade from a previous version that I received with a Yamaha DTX522K.

The exact version with the active license is 10.0.60 Build 396.

eLicenser Control Center shows a license for Cubase AI 10.

The “My Products” page on the website shows a license for Cubase AI 10, which was activated on April 2019.

The FAQ states that I am eligible to upgrade to version 10.5 along with future versions.

According to the FAQ…

If you are entitled to the free update, you should already have received an Activation Code by mail. Please check your mailbox.

I’m not sure if this means postal mail or e-mail. Either way, I didn’t receive anything. The FAQ then states…

If you cannot find the mail, please contact our support via the support form within your MySteinberg account.

However, the support form just tells me I need to first share my personal information with the local support, which is already enabled.