Activation Code Not Worked - Now I Can't Open CuBase

philip_roger_may · April 23, 2020, 4:32pm

I recently bought a Zoom microphone which came with CuBase Pro 10.5 software. I downloaded it, installed it, and activated it. However, when I now try to open CuBase I now get the message:

‘No valid license found. The program will quit now.’

There’s an option to ‘start license activation’, so I try this again and re-enter the activation code. I then get the inevitable message:

‘The activation code has been used already. An activation code can only be used once to download or upgrade a license.’

Is there anything I can do to resolve this?

Many thanks in advance!

steve · April 23, 2020, 4:35pm

Cubase Pro doesn’t come free with devices. You need the version described in the Zoom device’s doc.

philip_roger_may · April 23, 2020, 5:50pm

I’m such an idiot - you’re absolutely right! In my excitement I overlooked that it says Cubase LE in the doc.

Facepalm!

steve · April 23, 2020, 5:58pm

Welcome to the forum

philip_roger_may · April 24, 2020, 12:17pm

Sorry, me again…

I’m still experiencing the same error messages with Cubase LE, probably because I’ve registered the activation code incorrectly. Any suggestions what I should do? Contact Steinberg and request a reactivation?

steve · April 24, 2020, 1:47pm

There’s only one way to enter an activation code:

philip_roger_may · April 24, 2020, 2:00pm

Damn, I don’t know how I’ve managed to kock this one up then.

Thanks for your help (and patience!), I’ll get in touch with Steinberg.

Scab_Pickens · April 24, 2020, 2:27pm

What shows up, if anything, when you log in to your MySteinberg account?