I’m sorry, I don’t really know where to post this but here seemed logical, to me at least.
How long does it usually take for tickets to be dealt with?
I purchased the upgrade/cross-grade for Spectalayers Pro, from 8 to 9 as the site said I was eligible for it, so I did. Got the download code and the license key, but then I couldn’t register it as there wasn’t a license to upgrade it on the eLicenser, presumably because my Spectralayers was bundled with Nuendo 12,meaning I got a ‘Verification Pending’. I opened a ticket for the problem on the 6th (almost two weeks ago) and now it’s saying I’ve got one day left to register it.
So I guess, should I be worried about it taking so long is it usual for it be a long wait for a ticket to be addressed?
Thank you, kindly.