Hi All,
UR22c is properly working in another apps. But, if I open Cubase element 11, I got an error “Safe mode, The app was terminated unexpectedly” and I continue. But, Cubase is extremely slow and freezing and I cannot do anything. If I remove usb of UR22C, the system is normalizing and working fast.
If I open Cubase without connecting UR22, it is still workin properly. But, if I choose UR22 in Cubase, I have same issue again.
Thanks in advance for your help
Murat
Hi,
Are you on Mac or Windows, please?
In the message you get, there is a *.crash/dmp file mentioned. Could you share it, please?
Hi Martin,
I am using Mac. Message is about " Plug-ins reactive all 3rd party plugins "…
But, the problem is that Cubase works properly if I choose “built-in audio” in ASIO/Audio setup. But, if I can change ASIO to Steinberg UR22, cubase is very slowing and I can do nothing. Also, there is no issue on Steinberg midi channels.
I tried another program / Key Lab V and choose Steinberg UR22 as audio driver and there is no issue and it is working properly.
Hi,
Cloud you please attach a screenshot of the message? I would need the exact one, please.
Could you attach the *.crash file, please?
And if I choose ASIO Steinberg, it is freezing
Hi,
Do you have the latest driver installed, please? Which macOS version do you use?
Could you provide the *.crash file, please?
Hi Martin,
Version 12.0.1. and I am sorry but what you mean “*.crash file” ?
Thank you.
Hi,
Download and install the latest Tools and the drivers from this page, please.
Hi Martin,
I tried by following the instructions. Uninstalled and install all drivers as per guide in your link. But, I have still had same issue.
Hi,
You can find the *.crash file here:
Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Hi,
Could you share the Cubase… *.hang file, please?
Hi Martin,
Good news I fixed the issue by following the link below
I changed the settings in recovery mode and it is okay now
Thank you so much for your support
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