After installing “colors” nothing works

I bought Cubase 10 LE and after installing “colors” nothing works.
After searching, I reinstalled everything and it tells me (elicenser) that my product is blocked.
And for 5 days I haven’t received any answer!

If you’re referring to “Colors Free”, please note that it requires you to activate and install the free version of Halion Sonic 7. You can request a download access code/activation here:

If the problem persists, please take a screenshot of the error message you’re getting.