I installed the new update (5.1.70.2200) and now none of my custom key commands works. Is there a connection? Closing and restarting Dorico doesn’t have any effect. I have found the keycommands_en.json file in the Dorico 5 folder, but am not sure what to do with it. It seems from old posts that I need to copy it into the Dorico 5 folder itself, but would that be just the filename, or the text that comes up when clicking on it?
Before you start mucking around in the filesystem, go to the Key Commands page of Preferences and see what keyboard language is chosen in the top right-hand corner. If it’s set to Auto, try setting it explicitly to English.
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It was on Auto, and I’ve now changed it… and got my Key Commands back! Calloo callay! Thanks, Daniel.
Same method SOLVED my problem.
- I am from Denmark but has appearently always used the english json-file for the many nessecary changes for using the keycommands on a danish keyboard. Dorico works normally again.
@Dich and @Gareth_Glyn - could you tell us what language settings you have in your operating system, and what language you have set in Dorico on the “General” page of Preferences? Also, are you on Windows or Mac?
Welsh then English on the OS, English in Dorico. Windows 10.
Gareth
Hi. My is PC using operating system Windows 10 Home.
Dorico is set to english.
My Keyboard is set to danish.
Thanks, both of you.
I had the same problem. Windows 11 Dutch and Dorico English.
Same here. Problem solved!
Same problem persists, the solution mentioned here did not work for me. macos Sequoia 15.1.1 US English, Dorico 5.1.70, language either Auto or English: I had to recreate my key commands.
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I’m sorry to hear that, @hannuala . Would you be able to do Help > Create Diagnostic Report and attach the zipfile here, or send it directly to me. It might help us work out whether your problem is related at all to the others mentioned in this thread (we think we know what is happening for them).
Here you are, Richard!
Dorico Diagnostics.zip (755.6 KB)
I can see that the first time you ran Dorico 5.1.70, Dorico didn’t have an explicit keyboard language chosen for the key commands, so it tried to load English ones, which would have been a file called keycommands_en.json, but it didn’t find that file. I’m not sure why that would have been the case, since Dorico cannot delete these files on its own, so if that file was present when Dorico 5.1.60 was last run, it should have still been there when you ran Dorico 5.1.70 for the first time.
Dear Daniel, exactly that begs the question. I updated Dorico normally using the Steinberg Download Assistant.