Some funky things in the new D6. Want to help get things sorted if I can. Where is the best place to send crash reports?
Hi @Stephen_Limbaugh, and welcome to the Forum.
Probably the best way is to do Create Diagnostic Report from the Help menu in Dorico, and post here the resulting ZIP file (besides of course sending anonyme reports to Steinberg, when Dorico relaunches after a crash)
A description of what you did just before the crash, and possibly posting a Dorico project that you was editing when the crash occurred, could be very helpful for the Team, too.
(As you are new to the Forum you may need to read it a little bit, to increase your Trust Level, and to be able to upload more freely):
3 Likes
Allow me to add my own welcome to the forum, Stephen. As Christian says, please do Help > Create Diagnostic Report and attach it here.
When you submit crash reports using the window that pops up after you restart Dorico, they go into a big bucket of anonymised reports that we can use to look at problems in the aggregate, but we can’t easily look into individual incidents because we get only the crash log, and no other information about what the user was doing beforehand.
Certainly if you have a reproducible crash or other problem, the best way to let us know about it is to post here, following these steps:
Dorico Diagnostics.zip (582.1 KB)
In both recent crashes, I was zooming or scrolling in Galley view (no audio playback going on while zooming/scrolling).
crash reports.zip (46.9 KB)
2nd zip file has two of those reports.
I’ve also been having the same problem this morning. Multiple crashes when scrolling in galley view.
Welcome to the forum, @Jon_Cziner. Please do Help > Create Diagnostic Report and attach the resulting zip file here.
Dorico Diagnostics.zip (2.0 MB)
Thank you Daniel
@Jon_Cziner did your project also get flagged with 99+ proofreading “errors*?” I have a hunch something from that new feature is causing the stability issue.
*brief aside, I’m not convinced many of these errors are actual musical, calligraphic, or syntactic errors, so I’m going to make an attempt to reset the criteria.
No, its a short orchestral piece with only a few proofreading issues (there are only about 40). I added a few dashed ties to the timpani part and that for some reason was when it started crashing all the time.
@Jon_Cziner, could you perhaps attach your project here so I can take a look? If you’re able to reproduce the crash at will, if you could capture a screen recording of what you’re doing and provide that along with the project, that would be super helpful. It’s crashing somewhere in the calculation of the staff labels for the galley view margin, but that code is pretty well battle-tested, so there must be something unusual about your project.
North Long Lake, MN.dorico (1.5 MB)
Yeah it’s only happening when I’m in galley view. Let me try to capture a screen recording.
No worries – I can reproduce the problem right away with your project, thanks! Sorry for the inconvenience. We’ll get onto fixing this as soon as we can.
1 Like
Okay, thank you Daniel – really appreciate you looking into this!
Hi again. This is now happening in a different orchestral project as well. It was okay for a while in galley view and then all of a sudden it crashed and then proceeded to do so multiple times. Again only in galley view. Attached another diagnostics report but I assume this is the same problem. Not sure what I’m doing wrong (if anything?) in my projects!
Dorico Diagnostics.zip (2.1 MB)
You’re not doing anything wrong, Jon, I’m afraid it’s a bug in the way the galley view margin staff labels are being drawn in some situations involving divisi. We’ll get this fixed in the first maintenance release, for sure, but at the moment we are still gathering information and won’t make a decision about the schedule of that first maintenance release until we’ve had a bit more feedback. I’m sorry for the inconvenience caused in the meantime.
3 Likes
Apologies for bumping… @dspreadbury are you under any impression that the problem herein is related to older OS? I’ve been waiting to update to Sequoia until I have converted all of my old Finale files into Dorico sessions. However, if the divisi issue here isn’t present in the current OS, then perhaps I’ll (finally) get around to exporting all those old Finale sessions haha
No, the crash in galley view will occur on all platforms. But it will only occur in projects that use divisi, and not in all such projects, and only in galley view.
1 Like