I know it doesn’t help to complain and all… but I can’t help it.
It’s been 5 days now since I first posted on Steinbergs support services. And still no result, no responses regarding this issue what so ever. It’s rather unbelievable. From what I heard it could take months…
So here’s some follow up - basically me complaining even more…
Thursday at 11:29
Hi again. I’d like someone to reach out and help me. Still waiting for an reply.
I’ve been doing research during the night and this morning. And from what I can tell is that it can take up to a month to get in contact with Steinberg services.
I cannot find any phone services either for Sweden. Which is the country I’m living in.
However I could find other phone number but there are for other countries. I don’t like feel like paying additional money for these calls. So I’d be glad if you guys could put a number for us in Sweden to call.
If it will take weeks or months to get in contact with someone in Steinberg. Then I would very much like to have my money back.
This is not OK! I paid for this product: Cubase 9.5 Pro and it doesn’t work.
I’m very dissapointed. This is the first time I need help (been a customer for 3-5 years) - regarding this issue: I wrote a ticket.
Today at 15:24
It’s me again…
This is really frustrating. I can’t even find words. 4 days have passed since I wrote to Steinberg support. I had to cancel one project and second one is still pending due to my Cubase 9.5 pro is still unavailable for me.
"I bought Cubase Pro 9.5 just now and tried to download the full version but after the download “almost” being completed i receive a message; “an error occurred while downloading 'Cubase Pro 9.5 - Full” - “Please try again later”.
Please don’t make me wait any longer. I need assistance during this issue - someone needs to help me!!!
I am about to pop you can’t imagine the frustration… I’ve been a Cubaser user for a long time. And the only time I need help you guys aren’t there whats going on really???