Antelope Galaxy32 AFX2DAW crash!

Cubase
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1

Hi all,

Recently, I got Antelope Galaxy m32 Synergy Core.
When loading AFX2DAW plugin in the track insert, it crashes Cubase.
Any one can help me in this ??

Note: this issue only happens with AFX2DAW plugin!!

Cubase 11
OSX 11.15.7
HDX Card
Antelope Galaxy32

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2

Hi,

Could you share the *.crash file, please?

3

Cubase 11_2021-07-12-182026_Apples-Mac-Pro.crash (200.2 KB)

Hi Martin,

Thanks for reply.
Here is the file

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4

I have a Goliath HD on Windows and can tell you rn, don’t expect AA to help you with this.
They are renowned for their lack of fixing issues.
Some of us were waiting for AFX2DAW for sometime and they decided to charge for something they said would be free.
The kicker is that the software didn’t work for so many people then they began making excuses and blaming the computers…It was the exact same thing when people had issues w/USB connections and they blamed the USB cards…

So, while NONE of this may be pertinent for u rn, just something to keep an eye out. I hope it works out for you cause their hardware is fantastic and chances are, It ain’t a Cubase issue.

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5

Hi,

The crash is in the AntelopeAudio.AFX2DAW.

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib      	0x00007fff70d60e52 _platform_strlen + 18
1   com.AntelopeAudio.AFX2DAW     	0x000000014a044ad0 0x14a01d000 + 162512
2   com.AntelopeAudio.AFX2DAW     	0x000000014a03f88a 0x14a01d000 + 141450
3   com.AntelopeAudio.AFX2DAW     	0x000000014a022c28 0x14a01d000 + 23592
4   com.AntelopeAudio.AFX2DAW     	0x000000014a0382f9 0x14a01d000 + 111353

Please, get in contact with AntelopeAudio.

2 Likes
6

Called it… :nerd_face: lol

7

Hey, did you get this sorted? I have the same issue with the Zen Q.

8

Hi.

I just bought Antelope Galaxy 32. I belive the afx2daw is not listed on their home page to be supported yet. “support.antelopeaudiodotcom/en/support/solutions/articles/42000094424-afx2daw-getting-started-troubleshooting”

I think that’s why it crash. I also test this as inserts on a mono or stereo track, and Cubase Pro 12 crashes.

I belive as for now we need to wait until they have fixed a afx2daw for the Antelope Galaxy 32 and 64 versions to be supported. AFX plugins works for tracking using the Antelope Control Panel.

Let me know if you find any solutions.

BR
Hans Uleberg

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9

Only fix I found is to sell my Antelope gear…
Their SW, especially the AFX2DAW is poorly tested on Windows machines.
You’re on Mac, so you may have better luck…

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10

Hi.
I got an answer from the Antelope support engineer. Galaxy32 is not yet on AFX2DAW bridge feature. They way to use it is to route: would be to set up the afx as external effects in Cubase 12 PRO and to use it in Post mix/Mastering. For recording with AFX it is just to route afx in the pre chain into the DAW IN.

Sad you sold it, as it is indeed great audio interface with exelent ADC/DAC converters.
Cheers
Hans

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11

And that’s precisely why I bought it in the first place.

After spending over 10 hours (I’m not kidding!) with their excellent customer service, trying everything 3 times… we never got to get everything working with my Windows laptop. I even bought a Thunderbolt adapter (that worked fine otherwise) to try it instead of USB… no success…

Great gear! Great customer support! Just not enough focus on Win10.
If I ever switch to Mac, I might reconsider Antelope.

1 Like