I bought a 10.5 > 11 update online, and paid via Pay Pal on 25th. It’s still not showing in My products or My steinberg at all. How long should it take? I can’t login to the store for some reason either, I’ve requested a password reset but it never sends me the mail.
What to do? I did submit a support ticket but this seems really strange to me.
I will show in your products once you activate it. You should have received an activation code in email. If not, contact the seller. If it’s the Steinberg store, there’s a link on the support page.