when I open Cubase (no Project loaded) the little screen on the M32 shows:
Under StudioSetup, if I click the top left “+”, I get the list where also generic remotel is listed. (do you mean this list?)
There are two entries:
“Komplete Kontrol A/M series”
“Komplete Kontrol S-Series”
Under “devices”-remote control devices (or something like that, translating from german here…), there is already a device “Komplete Kontrol A/M series” added, using the Komplete Kontrol M DAW MIDI input and output for some DAW Controls (Playhead left/right, Loop etc…)
In the “MIDI”-area under devices, there are listed all my MIDI in and outputs, including
“KOMPLETE KONTROL M32 MIDI” and
“Komplete Kontrol M DAW”
both visible, active and ticked for “all MIDI inputs”
If I have Cubase closed, the little screen on the M32 shows:
You say even the lights don’t come on, this sounds like no Cubase Issue anymore, can you try it on another Computer?
I am on PC, Cubase Elements 10.5 and Cubase pro 10 (Laptop) and Cubase pro 10 (same License) HP z420.
Hope I could help a little…