***** I’ve moved this topic over from the Halion forum, because Presales seemed more relevant! *****
I’ve tried several times yesterday ( Sep. 18, 2013) to buy an upgrade to Halion 5, but the purchase failed every time!
I called my bank to see if there were any issues and sure enough, there was a fraud block on my card until I would verify some other transactions on my account. Great! The bank is practicing due diligence …I’m okay with that!
After getting everything straightened out with the bank… I tried again… nope, not this time either!
So, I call AskNet ag to find out what the problem is, (I actually got through!) and she said that if I had tried more than three times the system would lock me out for 24Hrs. Okay, so I try again today ( Sep. 19, 2013) and still no joy!
I fire another call to my bank and they say that they can see the request for funds which was approved by the bank!
AskNet ag keeps turning my card down even though my bank has approved the transaction!
I tried to get in touch with support via MySteinberg, but every time I tried to send a message, the process asks for my permission to send my personal profile… which I would be glad to approve, but the page to make that adjustment doesn’t work!
I have never had such a difficult time trying to make an online purchase! This treadmill is no fun and I want to get off!
If one of the Mod’s can offer help… it would be greatly appreciated!