Hello Stein Berg, I am a user of Cubase 10.
It is no different that I have inquired like this. When I tried to upgrade to Cubase 11 this time, I incorrectly purchased the version going from Cubase 10.5 to 11, not the version going from Cubase 10 to 11, so the license is not being entered.
So, Cubase 11 is installed and used somehow, but it is still not active right now.
and in case you don’t know, my Qbase 10 has uploaded the information of the licensee and the purchase payment information that is being upgraded from 10.5 to 11 as a picture.
So, you can get a refund and buy this product again, or
If you provide another payment account number, we will deposit the remaining amount with that number.
I have a work to mix right away from next week, so I would like a quick answer. Thank you for being careful about corona and always making a good DAW. Have a nice day~