Audio dropouts on a brand new UR22C

Hello ! Today I bought a brand new Steinberg Ur22c, but there is a big problem. No matter what I do, whether it is listening to music on spotify or playing guitar on a daw, the audio seems to drop frequently with the usb light also flashing sometimes… I have tried lowering the sample rate and buffer size,changing the usb setting from 3.1 to 2.0, using a power supply, a different usb cable, checking for updates both on the computer and the card and switching the pc power settings to high performance. No luck whatsoever. What should I do?
My systems specs:
Mobo : Asus ROG Strix X370F Gaming
CPU : AMD Ryzen 7 2700
GPU: MSI GTX1660Ti Gaming X
RAM : 16GB G.Skill Trident Z RGB
PSU : Thermaltake Smart RGB 500W

Check it on all available USB sockets… would be the first step…
Are your chipset drivers up to date? It could be a USB bus problem

nope, still nothing. updated chipset drivers and tested all usb ports, even the front io. no solution and also video seems to lag :confused:

btw… you should increase the buffer size…
Can you use an external power supply for the UR22C?

I can use a typical usb to a power brick, did that before but still nothing changed. I also increased the buffer size but again nothing

Does the interface work on a different computer? Can you try that?

it works perfectly on my win10 laptop…might have to go back to windows 10 on my setup then.