Audio engine is taking longer than expected

Hi all! After installing 5.1.60, I’m getting the error below as a seemingly permanent state. I’ve allowed Dorico to “continue to wait” for around 15 minutes with no success. I have a decent amount of plugins so I figured, sure, maybe that’s it. No success at this point.

I’ve tried rebooting and reinstalling the update as well as the Halion instrument and content packs just to be thorough, and then, after a reboot, got the same issue. And Dorico was working fine before I ran the update so I don’t anticipate a plugin crash issue unless there’s a surprise incompatibility.

I don’t know if the generated zip file is useful in diagnosing, but I’ve attached it. I appreciate any help you can provide.

UPDATE: I’ve let it sit now for closing in on an hour, just in case, and it’s still throwing the same message. Logic, for reference, can scan my whole plugin library in about 5-10 minutes.

I’ve terminated it for now, as the error window that pops up about every minute is making it hard to do other things. But this was after it sitting for more than an hour, doing whatever it was doing.

Here’s the current Diagnostics zip.
Dorico Diagnostics.zip (1.7 MB)

Same here. This is not great!

Chewy

It’s should only be the first time you boot the new version. Scanning all VST plugins. If you terminate then it will continue the next time you boot.

Jesper

But what’s reasonable wait time? I’m around 45 minutes now…

Could the be a dialog in the background from some plugin?

For me, it was a few minutes and I have many plugins.

Jesper

I’ve closed every running program and can’t find a dialog anywhere. It’s possible, but if so, it’s not visible anywhere I see.

If you move the Dorico window off screen a bit?

Jesper

Well, I just minimized it, closed every open program, and left only Dorico. I don’t see anything at all except my Mac tray. Nothing apparent…

Ok, then I’m out of ideas. You have to wait for some from the Dorico team to respond. Or some user more clever than me.

Jesper

I appreciate you trying.

I’ve had the problem twice so far in ten times opening Dorico since the update. On both occasions, I used the Task Manager (I use Windows 10, mind you) to terminate all processes associated with starting the software. The restart worked smoothly and as usual each time.

It’s the same for me (Intel Mac Monterey). It did it nearly always in the previous version, but now it seems to be stuck on this. I’m continuing to click on Continue to Wait, but it is going on and on since a long time.

I have been open Dorico and an older project once. Then I had to force-quit Dorico and the Audio engine. It then could no longer to past that message. I restarted the Mac, but no change.

Logic and Cubase can run all the installed plugins without any apparent issue.

Paolo

EDIT: I continued to wait and click, and in the end (after about half a hour from starting) Dorico could run again. This matter is starting to be a serious issue.

Hi @Candlebane and @Chewy_Papadopoulos , sorry for all the trouble you have.
Actually, there must be something wrong with the VST3 scanner, most likely it is crashing or hanging. When you start Dorico, please also get the Activity Monitor app going and in the list of processes, sort by alphabet and have a look for anything starting with vst. There is supposed to be the VST Audio Engine process, then one vstscannermaster and then vstscanner processes coming and going. Do you see the vstscannermaster?
Please open the Console application and on the left tab have a look under Crash Logs, if you find crash files there of either the master? Do you maybe see the vstscannermaster but no vstscanners anymore, then probably the master froze in. In that case please create a spin dump via the Activity Monitor and post it here or send to u dot stoermer at steinberg dot de.
A little patience please, I’m sure I will get you over this point and thereafter it will become smooth sailing again.

Thank you! I’m out for the next several hours but will do these things when I’m back at my laptop.

Ulf!

Great to hear from you.

After a reinstall and a couple of reboots, all is well here, just in time for me to get the charts done for today’s gig!

Chewy

Ok…back, though I realize you’re likely done for the day.

Here’s what I’m seeing…


Notably, the VST Audio Engine seems to be frozen. This is even after a reboot.

I checked Crash Reports in Console and saw only these…

If its just hanging but not crashing, then I need a spin dump, which you can create with Activity Monitor. At the top of the Activity Monitor app is a little icon with 3 dots inside. If you click on that a pop-up menu appears and there click on Create Spin Dump. Save the output from that and send me, please. Thanks

Problem solved after a support session with @Ulf

As was suspected, it was conflicts with what turned out to be a whole mess of plugins from a specific company.

Thanks so much for your help sorting this out!!

Care to tell us what company?

Jesper

Yep. I had outdated plugins from Kush Audio. I haven’t used them in awhile so who knows if current versions would’ve been ok, but these definitely hung the plugin scanner. And it was everyone one of them…we had to remove around 10 to get things rolling again.