Audio from video file nothing will import??

Hey all, umm i just upgraded to 64bit and re-installed cubase 64 bit, and for some reason when i try to import audio from a video file, it doesn’t work… it use to work fine… when i click the video file and click open it just returns to the project page and nothing happens, nothing importing/imported no error message no nothing… i’ve tried on other video files, and still same problem… any help please? thank you

no one has had this problem?