Audio playback problems with DIGI002 and Cubase Pro 8.5

Hello everybody,
I got a big problem with playing back audio in Cubase 8.5.
I even contacted Digidesign three weeks but since now nobody has answered me.
http://duc.avid.com/showthread.php?t=379756
When I play back audio in Cubase 8.5 the audio is clicking.
This is just a playback problem. The Audio is recorded and even exported correctly.
I’ve changed Audio setups (screenshot1) and changed the buffer size. Even with highest buffersize it clicks like hell.



I’ve tried the following drivers:

-Driver from my Pro Tools 9.0 CD-Rom
-standalone Windows Audio drivers v7.4 (does not work at all. Windows doesn’t recognise Interface)
-standalone Windows Audio drivers v8.0.3 (does not work at all. Windows doesn’t recognise Interface)
-standalone Windows Audio drivers v9.0.8 (does not work at all. Windows doesn’t recognise Interface)
-Latest drivers for 003Rack version 9.0.8

The problem does not occure, when I’m in the Audiomode (where I can edit the Audio) and press the “PLAY”-Button on the top.(screenshot2)

Also everything is fine, if I select the generic low latency ASIO driver.


My setup:
Intel® Core™ i7-6700 CPU @3,40GHz 3,41 GHz
RAM 8GB
Digi 002 (now latest driver 9.0.8 installed)
Windows 10 Home 64bit (updated)
CSL PCIe Controller Firewire Card
Cubase 8.5.15 (latest version)

With my previous setup (Macbook, OSX Lion, DIGI002, Cubase 8.5)) I had the same problems, that’s why I have a new computer now.



Furthermore:

1rst:
I started Cubase in “Safe Start Mode” which sets everything to default when starting. Cubaseproblem still exists. That means, that it has nothing to do with my settings.

2nd:
In my bios I disabled the following:
-Hyperthreading
-EIST
-CPU C-States
Cubaseproblem still exists.

3rd:
I installed Pro Tools 9 on my PC. Pro Tools works fine!!!
Cubaseproblem still exists

4th:
I imported Audio into Cubase
Cubaseproblem still exists

5th:
I closed all programs/apps/processes in task manager which are not neccessary for running Windows 10.
Cubaseproblem still exists.

Has anyone any suggestions what to do?
It’s driving me mad.

Si Soft Sandra Data:
SiSoftware Sandra

Nr
Hostname : DESKTOP-C46KVJN
Arbeitsgruppe : WORKGROUP

System
Modell : MEDION Akoya P5029 D/C119
Serialnummer : 1C11901*******
Gehäuse : MEDION Desktop
Mainboard : MEDION H110H4-EM
Serialnummer : KS2405G********
System BIOS : AMI (OEM) 110EMW0X.101 11/20/2015
Intel vPro : 11.00.00.1173
Gesamtspeicher : 8GB DIMM DDR4

Prozessor(en)
Prozessor : Intel® Core™ i7-6700 CPU @ 3.40GHz (4C 8T 3.81GHz/4GHz, 3.8GHz IMC/4GHz, 4x 256kB L2, 8MB L3)

Chipsatz
Speichercontroller : ECS Core (Skylake-D QC) Host Bridge/DRAM Registers 100MHz, 8GB DIMM DDR4 2.13GHz 64-bit, Interne Grafikeinheit

Speichermodul(e)
Speichermodul : Samsung M378A1G43DB0-CPB 8GB DDR4 PC4-17100U DDR4-2132 (15-15-15-36 4-51-16-5)

Grafiksystem
Monitor : Samsung SyncMaster
(1440x900, 19.1")
Grafikkarte : Intel® HD Graphics 530 (24CU 192SP SM5.2 1.15GHz, 768kB L2, 128MB DDR4 2.13GHz 64-bit, Interne Grafikeinheit)

Grafikprozessor
OpenCL GP-Prozessor : Intel® HD Graphics 530 (192SP 24C 1.15GHz, 512kB L2, 3.2GB DDR4 2.13GHz 64-bit, Interne Grafikeinheit)
Compute Shader Prozessor : Intel® HD Graphics 530 (192SP 24C 1.15GHz, 768kB L2, 128MB DDR4 2.13GHz 64-bit, Interne Grafikeinheit)
OpenGL Prozessor : Intel® HD Graphics 530 (192SP 24C 1GHz/1.15GHz, 768kB L2, 128MB DDR4 2.13GHz 64-bit, Interne Grafikeinheit)

Physische Speichergeräte
Samsung SSD 850 EVO 500GB (500.1GB, SATA600, 2.5", SSD, SED) : 466GB (C:)
WDC WD10EZEX-00BN5A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:) (F:)
Generic- Multi-Card (USB2) : k.A. (G:)
TSSTcorp CDDVDW SH-216FB (SATA150, DVD±RW, CD-RW) : k.A. (E:)

Logischer Speichergeräte
Festplatte (C:) : 465GB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, 2.5", SSD, SED)
BACKUPSYSTEM (D:) : 488GB (NTFS, 4kB) @ WDC WD10EZEX-00BN5A0 (1TB, SATA600, 3.5", 7200rpm)
CUBASE (F:) : 443GB (NTFS, 4kB) @ WDC WD10EZEX-00BN5A0 (1TB, SATA600, 3.5", 7200rpm)
Wiederherstellung : 450MB (NTFS, 4kB) @ Samsung SSD 850 EVO 500GB (500.1GB, SATA600, 2.5", SSD, SED)
Auswechselbares Laufwerk (G:) : k.A. @ Generic- Multi-Card (USB2)
CD-ROM/DVD (E:) : k.A. @ TSSTcorp CDDVDW SH-216FB (SATA150, DVD±RW, CD-RW)

Peripherie
LPC Hub Controller 1 : ECS Sunrise Point-H LPC Controller
LPC Legacy Controller 1 : T2 86-25
Audio Gerät : ECS Sunrise Point-H HD Audio
Audio Codec : Realtek Semi Realtek 662 High Definition Audio
Laufwerkscontroller : ECS Sunrise Point-H SATA controller [AHCI mode]
Laufwerkscontroller : ECS Sunrise Point-H PMC
USB Controller 1 : ECS Sunrise Point-H USB 3.0 xHCI Controller
FireWire/1394 Controller 1 : VIA VT6315 Series Firewire Controller
System SMBus Controller 1 : Intel ICH SMBus

Drucker- und Faxgeräte
Drucker : Microsoft XPS Document Writer v4 (600x600, Farbwiedergabe)
Drucker : Microsoft Print To PDF (600x600, Farbwiedergabe)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherie
Media Player : WDC WD10EZEX-00BN5A0 (443.23GB)
Media Player : WDC WD10EZEX-00BN5A0 (488.28GB)

Netzwerkdienste
Netzwerkadapter : Realtek PCIe GBE Family Controller (Ethernet)
Netzwerkadapter : Bluetooth Device (Personal Area Network) (Ethernet)
Drahtlosadapter : Realtek RTL8723B Wireless LAN 802.11n USB 2.0 Network Adapter (802.11n (HT), AES-CCMP, 102Mbps)

Betriebssystem
Windowssystem : Microsoft Windows 10 Privat 10.00.10586
Kompatibel mit Plattform : x64
Screenshot (2).jpg
Screenshot (1).jpg

Update:

6th

Installed different interface (Traktor Control S2) with latest drivers:

No problems

Tried the Generic Low Laterncy Asio with internal soundcard:

No problems



Digi002 problem still exists.

Update

7th:


Have found, that “shared memory” can cause problems. Found out that in BIOS Chipset-SystemAgentConfiguration there are entries called IGD Memory 32M and DVMT Memory 256M. Are those relevant entries for “shared memory”?
If yes, I can not imagine if it has any influence on my performace (Those are less than 300mb total). Since I really don’t know what those entries mean, I was too scared to change them. If anyone can tell me if I can change them without damaging my computer i will do so.
Does the hd graphics 530 have “shared memory”?
Couldn’t find anything.

Problem solved.
Installed ASIO4ALL.
No more audio playback problems!!!

I have the same interface . I`m using the latest digi 003 driver . It says its not compatible with digi 002 (untested) but it works fine for me . I was having the same issue with the 002 driver . Could only monitor the input , couldnt hear the output at all . 003 driver is peachy tho .

Guys I am thinking about crossgrading the cubase 8.5 pro from PT. Am a 003 console owner. So… Is the 003 driver 9.0.8 working fine with no issues.

And to the OP is the ASIO4ALL latency bigger?

Thank you