I was creating a back up for a large track that was nearly completed, when I realised I was backing up a load of full length mixdown unnecessarily, so I pressed “abort / cancel back up” so I could delete them from the project (to make it smaller), but before I could do this a pop up came up saying “a error has occurred” so knowing I had saved prior to attempting to do a back up I closed the pop up window and shut Cubase down. When I turned Cubase back on and click to open the latest file, it came up saying “it can not open this file”, I thought that’s odd, so I looked on my hard drive to see what has happened and everything has been deleted, I mean the folders are completely empty and all files are gone and missing, I have no idea or way to get it back and I have now lost days of work, FYI a similar bug had occurred when a friend was using Nuendo and we lost a lot of work, so I think there is something really wrong with the Steinberg 13 update. Anyone from Steinberg know of why this could have happened or how to rectify?
Sorry to hear that, but since C13 has been out for over a year I’d think such a serious bug would be identified and fixed?
Perhaps you could create a dummy project and repeat your steps to see if you can replicate it? And ideally record a video when it happens? I’m sure this would be very helpful to support.
Can you describe what you did as specifically as possible. When you say backup do you mean using a backup utility that you’d use for any files on your computer (Mac or PC?), or do you mean using the Cubase command File>Backup Projects…?
I was using the Cubase’s “Backup Projects” And because I knew I was backing up 5 full length mixdowns in there I pressed cancel / abort so I could deleted them before doing another back up (that was the plan) but the cpr and most of the wav files were all gone before I could do a full back up of the project. Its really strange and nothing like this has ever happened before, FYI I have been using Cubase since 1999 (Cubase vst3) So I know its not user error.
So are you saying you had a Project in folder X and you used Backup Project to create a 2nd version of the Project in folder Y. Then mid-way through the Backup you cancel it. This not only removes any files in folder Y (as you’d expect) but also deletes what’s in folder X?
I can’t help you with your lost files, but for future reference, there is an option to exclude mixdowns when performing a project backup. No need to manually delete them.
Raino, yes it has deleted all the files but the folders are still there. like “Audio folder” and “edits folder”
Mlib, I didn’t know this. Thought I read through all the options.