Basic effect suite cant be activate

Hello,i bought new steinberg UR 824 an activated software basic effect suite,but the software cant be activated after i reformat my computer and install the software again.When i register my activation code on mySteinberg theres a words “the licence is desprecated”.If i launch the e licencer with the activation code always will be to contack software vendor to get a valid activation code.Please anyone can help me to solfe my trouble…

thanks before… bond666hard