Better Support System for Customers

Cubase
,
1

Better Support System for Customers.
takes weeks sometimes to get a reply

2

I guess we need a Protools subscription to get PRO support, lol. Support at every company is crappy IMO, not one does the job correctly

3

i was just in chat with Steinberg Yamaha Support, and after like 6 messages the support employee just ended the chat without answering my question!
unbelievable. His name was “Joel” I believe

4

Are you in the US?

5

Yes

6

Maybe you would be better off using the phone number to avoid the various connections problems web chat is subject to.

7

I’m very certain my connection was 100% good. Probably was an issue on their end.