Bizarre UAD Apollo / input issue - no signal in Cubase

Cubase
1

Hi Guys,
Actually Nuendo user but posting it here for more visibility …

I have an Apollo Quad linked with a UAD Arrow that I use for recording. Driver (UA Thunderbolt) is selected, and I’ve created 36 mono inputs with each UAD input routed to one mono input in Cubase.

I’m trying to record a synth coming in on channel 3 of the interface (for clarity this happens on whatever input I try).
I can see a signal coming into the Apollo via the Console app, and can hear it as well. The channel is unmuted in Console.

In Cubase, I can’t see any activity on any of the input channels, and when I record all of them no signal is recorded.
I’ve checked my io and driver settings, and can’t for the life of me figure out why this signal isn’t coming in.
It’s been a while since I recorded any hardware signal but have recorded stuff in the past with no problems.

Anyone got any ideas or suggestions? Thanks!

2

Hi,

Could you attach some screenshots, please?

3

Are you running Mac?

3 Likes
4

Thank you @GregOndo , that worked!!! Of all the things I thought it could be, this would’ve been the last place I checked…thanks. learned something new today!: )

5

Hello Greg, this is Al Jonson. I have an Apollo X6 as an Interface. I can’t figure out how to route Cubase 12 and the UAD Console. Is there a diagram or template pertaining to this. I’m at a complete stand still. Can you please direct me to a solution?

6

My problem is obviously different from yours, but for others having trouble getting Apollo inputs to map in Cubase: TLDR, try turning off and back on the microphone access for Cubase in the Mac privacy settings.

I updated both Cubase (13.0.41) and UAD, and suddenly could only get Apollo input 1 to produce sound in Cubase. No matter what input I mapped (all Apollo inputs were showing up in Audio Connections), it only pulled audio from Apollo input 1.

I did hardware resets on my Apollos, deleted and reinstalled UAD, deleted preferences file in Cubase. No luck.

Saw some other posts saying check that microphone access in privacy setting on the Mac was turned on. It was. Finally I thought, what if I turn that off and back on again? Whala! That fixed it!

Incidentally, I figured out the Apollos couldn’t be the culprit because I could map channels correctly in Garage Band.