Black borders around video

[Franckhorner]

I cannot get rid of the black borders around the attached video in the video window after upgrading to Dorico 4 (still the same after updating to 4.2). It didn’t happen in Dorico 3.5 with the same video file. (The video file is in mp4 format, 30fps)

I tried resizing the video window, detaching and reattaching the video, replacing with other video files, restarting Dorico, and rebooting several times but there was no improvement. Please advise.

[dspreadbury]

Welcome to the forum, Franck. Can you send me the actual video file, so I can take a look at it, and perhaps send it on to our video team for their advice? You can send it to me via e.g. WeTransfer to my email address at d dot spreadbury at steinberg dot de.

[Franckhorner]

Hi Daniel, I just sent the file to your email address. Please kindly check with your video team. Thanks a lot.