Blank GUI

SpectraLayers
1

I just installed SpectraLayers 7 on Win 7 64.
When I run it, it asks me to enter activation code but all I get is a blank user interface with nothing at all. :frowning:

I uninstalled/reinstalled it but it did not help.
Any ideas?

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2

What happens when you launch the eLicenser Control Center directly ? Can you screenshot the different licenses that it shows ?
It’s probably not related in this case, but remember that Win 7 is not officially supported anymore.

3

Same thing happens when I launch eLicenser Control Center directly.

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4

Weird, the eLicenser dialog doesn’t even show the version number.
You can try upgrading to the latest eLicenser installer. SpectraLayers installs version 6.11.10.2272, now the latest available is 6.12.4.1273:

Then reboot your machine and launch the eLicenser Control Center (without launching SL). Let me know what happens.

5

I upgraded, rebooted and launched eLicenser CC and result is the same. :confused:

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6

I’ve noticed that eLicenser uses NET Framework so I upgraded that too (v4.7.2 → v4.8) but still so change in the blank GUI.

7

Ok, I’m forwarding your issue internally.

8

OK. Thanks for your help.
BTW I have figured out how to activate my SL license with a blank eLicense GUI. I’ve watched a Youtube video, clicked some blank buttons, after a few mistakes i’ve managed to activate it. Currently I’m photoshoping and sculpting audio like in Z-Brush. Amazing software!

9

Haha ok :slight_smile:
The eLicenser team told me this happen with some Windows 7 system language , such as Turkish or Azeri.
Switching your Windows system to english could have temporarily solved your issue.

Glad you enjoy the software !