I paid for the upgrade from Artist 9.5 to Artist 10.5, expecting to get a single download that I’d install, then 5 minutes later I’d be up and running with the new features at my disposal. I was completely confused by sequence of events though, so I’m still using Artist 9.5. Any help or advice would be most welcome, because after 19 days (so far) support have not responded to my request for guidance. I have tried to help myself but just don’t get what’s going on.
During the purchasing process I didn’t notice any selection for Windows or Mac versions, but when I’d completed I found a download that said ended with -MAC, rather than -WIN like my previous download. This didn’t seem right so I didn’t download that file and asked for help instead. I can no longer find access to the page where the that download was though, no idea why.
I was emailed an activation code, but I can’t do anything with that because its exactly the same as I’ve already used for my previous Artist 9.5 install.
As yet, there is still no sign of the purchase in my software within my account at Steinberg. There’s only my Artist 9.5 version showing as a download.
I’ve looked in the online Steinberg Download Assistant, but there is no upgrade from Artist 9.5 to 10.5. I’m not sure, but I might be able to upgrade from 9.5 to 10, then 10 to 10.5. Is that possible and a reasonable workable solution? Would it require anything other than my existing activation code?
The alternative would appear to be to use the Download Assistant to install Artist 10.5 from scratch, but no doubt I’d lose all my 9.5 settings. Besides, I’m concerned that without a new activation code and no sign of the purchase in my account, that I’d have licensing issues. I really don’t want to screw up with 10.5, then also screw up my access to Artist 9.5 at the same time. I know such things have happened to others as clueless as me.
So, £66 spent and 19 days of nothing to show for it. I know support are busy but this seems a bit of a long wait. Perhaps some clearer directions on the process from Steinberg would help, and also mean that those as confused as I am wouldn’t have to bother them.
Have I done something fundamentally wrong, or completely misunderstood some part of this process?
Thanks for any help anyone can offer. I hope there’s some light at the end of this tunnel.