Buying Cubase 11 update but no email/ activation code sent

Cubase
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Hi there,

I bought upgrade from Cubase 10 to Cubase 11. After I submit the payment with the credit card confirmation, I was directed again to login page. But when I try to log in, always failed.
And there’s no e-mail of confirmation or receipt sent to my mailbox.

Does anybody ever had this issue?
Can someone from Steinberg help me on this?

Thank you

2

Hi and welcome to the forum,

Be aware, the credentials to the MySteinberg account are independent on the credential of the Online Shop (which is operated by AskNet).

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Thank you for the information. It’s all good now.
I’ve e-mail Steinberg for this issue : info@steinberg.de and they sent me the code.
Some how maybe they missed sending the code or the generated email didn’t went through

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