Can’t reach the online documentation, Service Unavailable (503)

Hi, I can’t reach the online documentation at:
https://developer.steinberg.help/display/VST
since some days I get only:

Service Unavailable (503)

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Does anyone else have that?

Yes, I posted a message asking for Steinberg to fix this a few days ago.
It’s almost Christmas so many people are probably on vacation atm.

Same here.

Should be online again…

As of June 8, 2022 I can’t reach the web-site https://developer.steinberg.help. Is it only on my side or anybody else having such issue too?

Please use now this:
VST - VST 3 Developer Portal (steinbergmedia.github.io)

Thanks for letting know, however I need Halion documentation, which was at https://developer.steinberg.help as well. Has it been moved somewhere also?

not yet for HALion, we try to avoid confluence backend which has from time to time virus… (Critical Atlassian Confluence zero-day actively used in attacks)
As soon as the server is updated (security fixes) the HALion dev doc will be available again…

1 Like

Steinberg Developer Resource - Steinberg Developer Home - Steinberg Developer Help is working again…

Hi,

is the Developer Resource down again? I get a “Non Existent Domain” error from my DNS server for developer.steinberg.help.

Cheers.

It seems to work for me… https://developer.steinberg.help
But for VST3 use: VST - VST 3 Developer Portal (steinbergmedia.github.io)

Not working here.

Well, you’re probably sitting directly left of the DNS server, aren’t you? :wink:

It’s not working here.
I tested querying the providers DNS directly and even the primary name server for the domain. The result is always “Non-existent domain”.

The serial of zone steinberg.help is “2022060301” - is that correct? Seems recent at least.

Querying steinberg.help works:
>nslookup steinberg.help. ns1.steinberg.de
Server:  UnKnown
Address:  212.79.63.201

Name:    steinberg.help
Address:  194.6.195.207

Querying developer.steinberg.help does not work:
>nslookup developer.steinberg.help. ns1.steinberg.de
Server:  UnKnown
Address:  212.79.63.201

*** developer.steinberg.help. wurde von UnKnown nicht gefunden: Non-existent domain.

Btw., I’m looking for the HALion docs there.

Not working for me either (Las Vegas)

I don’t know if the “.help” link is supposed to redirect to the documentation, but this one works for me VST - VST 3 Developer Portal (it’s on github so not surprising…)

Yes, I concur - the web-site is not working for several days now. Halion documentation is unavailable.

Yep, I can’t access that domain at all - @Yvan if you can see it, then you’re using a different DNS from the rest of us. Have you checked it at home on a different device, and maybe 4G on your phone?

They moved a bunch of docs out of the VST3 SDK, into this separate site. (I remember being annoyed at the time because it meant I couldn’t read any documentation if my internet flaked out. I didn’t imagine they’d accidentally make the whole thing unavailable!)

I was trying to look up the .vstpreset file format, which should be here. I eventually found the docs I needed by checking out d8e73177 in the docs/ sub-directory (3.7.1), but it’s also on this other site which I saw for the first time when pongasoft linked to it here.


Yeah, I hope some solution is on the way…

In the meantime you can use the archived version here: Steinberg Developer Resource (archived version). It is slow but better than nothing until the site is up and running again or the content moved elsewhere.

@Yvan: Any luck with verifying the DNS issue?

Cheers.

We had to take down the site for technical reasons. It will return in the near future.