Cannot complete verification process for WaveLab 11.1

WaveLab
1

Dear All,

Got an email from Steinberg that ‘Action needed: 14 day(s) left to complete your update to WaveLab Pro 11.1’

When I try to complete the update, the following error is shown.

image
image829×558 47.6 KB

I tried all things possible: reboots, restrats, Using Download Mangaer, Using Activation Manager, input code manually etc to no avail.

I even opened a ticket [YAMAHA] [00205092] but till now no reply.

Did anyone encounter such problem which can help?

Big thanks

David.

2

Please avoid crossposting to multiple forum categories.

Can you take a screenshot of your eLicenser Control Center without that window covering it up? Make sure to hide your eLicenser serial numbers.

Have you activated Steinberg Zero Downtime before?

3

Hi,

Thanks a lot. Sorry for cross posting but the problem is with WaveLab, Groove Agent and Backbone.

01
011152×648 80 KB

I never activated Steinberg Zero Downtime.

Thanks again.

4

Please click the Maintenance button to the top right. Does that change anything? Are you able to apply the license upgrade after performing Maintenance?

5

Thanks for your prompt response. I tried this several times too.

Tried it again and this is what happens:

02
021152×648 93.5 KB

03
031152×648 31.4 KB

04
041152×648 40.6 KB

Very frustrating.

6

Looks like you’ll have to wait for Support to respond, sorry.

USB-eLicensers are disabled if they’re reported as lost/stolen via Steinberg Zero Downtime, or if one of the licenses was acquired through fraudulent means. If you purchased a license from someone who’s not an authorized dealer, that could have been it.

I would recommend ordering a new dongle in the meantime. I’m not sure if Support can reactivate a disabled dongle.

7

Thanks a lot for your help.

All software bought from Steinberg and I have all receipts. Dongle worked fine for Nuendo’s upgrade. Will await support.

Thanks again.