cannot get my new ur22 to work, says soft e is unusable unre

can someone help me?? how do i get this fixed… nightmare
:smiling_imp:

More specific info, please.

It says the software activ cert code or soft elicense is unusable and i have to contact vendor for a new one or assist, just bought it

Did you go through the process of registering/activated/downloading the license to your e-licensor?