Cannot reactivate cubase element 11 after set up new window

Cubase
1

Cannot reactivate cubase element 11 after set up new window

1 Like
2

Hi and welcome to the forum,

Why not? Can you provide more details, please? Whitch step cannot you follow?

3

I already register e licenser successful but the product in the system cannot be found.
!!! I cannot attach the picture or video

4

I guess you have used a soft eLicenser and that can’t be simply recreated on a different machine or a new windows installation. You need to follow the instructions for reactivating your license

5

I understood . I follow step by step. But after register elicenser done. I cannot reactivat that not found product not found activation code in the cubase account.

Please verify the my account.

6

Hi,

In this case, get in contact with your local Steinberg support. Provide them with your Download Access Code. They will be able to find your old Soft-eLicenser and place them to your MySteinberg account.

7

I cannot find out my download access code in my account.please inform the code to me.
I am in Thailand.Please tell me about the local contact.

เมื่อ อ. 17 ต.ค. 2566 เวลา 14:31 Martin.Jirsak via Steinberg Forums <notifications@steinberg.discoursemail.com> เขียนว่า:

8

Hi,

Provide any information to your local Steinberg support (MySteinberg email address; Download Access Code; SN of your Steinberg hardware, if you have any…).

You can find your local dealer here. It’s Siam Music Yamaha Co.,Ltd., on the given page, you will find all necessary contact information.

9

I sold only software at steinberg website.I don’t have Steinberg hardware.

ในวันที่ อ. 17 ต.ค. 2023 เวลา 15:31 Martin.Jirsak via Steinberg Forums <notifications@steinberg.discoursemail.com> เขียนว่า:

10

Hi,

Then provide the email address, you are using in your MyStienberg account to your local Stienberg support.