A number of posts have a box with a link to Steinberg Help. But when I try to go to one of those pages I just get a Loading Website message and a spinning circle. I get the same result when I try to access Dorico Help from within the program.
Hi @Engelbach, if you need Dorico Webhelp, try this link.
If this works, bookmark it in your browser and you have it always one click away.
What web browser are you using, on what operating system, @Engelbach?
Christian,
Thanks. That link doesn’t work for me. Safari says it can’t open the page and Chrome gives me a Loading Website with a spinning wheel.
Cheers,
Jer
You have rebooted your device/computer and router?
dspreadbury,
I’m on a Mac, OS 10.15 Catalina. Safari is my default browser, but I also tried Chrome.
Cheers,
Jer
arco,
Yes, I get the same result each day with a new computer restart. The modem/router connects properly to the Internet.
Cheers,
Jer
Just for the hell of it I just downloaded Firefox, and that browser does let me access help!
Go figure.
Cheers,
Jer
Hi @Engelbach, I use both Safari and Firefox (both amazing browsers) for the Forum and Web Manuals and they both work equally well. I am glad that Firefox works for you.
I tried in my Safari and found out that having Block all cookies activated, in Safari settings, gives me the loading spinning circle too. So to avoid this, go into Safari Advanced settings and deactivate Bock all cookies (if you would like, of course), and it will work 
:
Might be caches then?
I believe there might be problems with older versions of Safari. I don’t think it’s possible to upgrade Safari to the latest version except by running a newer version of macOS.
For what it’s worth, future major versions of Dorico will not run on versions of macOS earlier than macOS 12 Monterey (and I expect that only macOS 14 Sonoma and macOS 15 Sequoia will be officially supported), so it is probably getting towards time to think about an upgrade to a newer system. I know Macs are expensive, but today’s M4-based Macs offer incredible performance for their price.
Of course you should also do a complete audit of your system to check whether all of your mission critical packages can run on the latest versions of macOS.
Thanks Christian.
Block all cookies was already deactivated, so that isn’t the problem.
I may just switch over to Firefox.
Thanks to all for trying to help.
Cheers,
Jer