I tried the demo of Cubase Pro 9.5 for a month with an elicenser plugged in my iMac.
No problem there.
The demo has expired yesterday, so I bought the final product yesterday and got the authorization code by email this morning.
Now that I try to authorize Cubase via the eLicenser software (126.96.36.1996), as soon as I type the auth code, I get a message telling me that my eLicenser software is not up to date.
Ok, I went to the link and updated it (I uninstalled the previous version and have now the latest 188.8.131.527 which has been updated on October the 5th 2018).
I try to authorize Cubase again but I keep getting the error message (update the eLicenser software) and the activation doesn’t occur.
I sent an email to Steinberg with no reply yet, we are Friday evening and the automatic response email says that it might take days before I get an answer.
This is quite annoying because I bought the software online 70 euros more expansive than the physical retail price so that I can get the code immediately and could start working with it. I fear that I would be unable to use Cubase for days which would be a problem.
Has anyone any idea on how I could solve my problem?
PS: There is a feature that launches with the eLC software and allows to perform some checks (it corresponds to “Maintenance” in french). This has been done and everything seems to be fine.