Can't add device CC121 to Cubase

Steinberg Hardware CC121
#1

Cubase 10.5

In Studio Devices I am trying to “Add Device” CC121. Nothing happens. I’m unsure how to proceed with troubleshooting this issue. I installed the latest CC121 driver and CC121 Illuminates “Cubase Ready”. I just tried it in Cubase 7.5. Same problem. Thank you!

#2

Fixed the problem. Was using a USB hub that was malfunctioning. Using a USB extension solved the issue. Feel free to delete this thread.

#3

thanks for reporting back - I’ll leave it here marked as solved if that’s ok - might help somebody else in the future