Can't download Halion - error

I can’t download halion content and all the other downloads from the absolute 4 bundle via the download assistant. I just get an error (no error number or code). Does anyone know a problem like this?

I even can’t get support or open a ticket - steinberg is sending me to a reseller. I paid for this product and I want support and being able to download the content directly from the browser and not from the download assistant.