I’ve recently purchased Focusrite Studio with Cubase 7 LE. After going through 2 hours of downloading the software, the registration key software, reboots, registering the product, etc., the next step is trying to address the audio aspect. Since there is no CD that comes with the product you have to try and find the correct “fix” online. Steinberg will direct you to http://www.asio4all.com/, however, my Toshiba Windows 7 computer cannot load any of these drivers. The error report reads, “Error opening file for writing.”
Since I know I’m not the only person with this issue, I have tried to contact Steinberg for support. I received an email which states, “Cubase LE OEM software normally does not qualify for phone support and though we do not support 3rd party hardware with OEM software beyond registration and activation please try the following,” which directs me back to the http://www.asio4all.com/ website, which contains the drivers that cannot be installed due to the error. (I’m not making this up! This is the actual response I received. )
Since Steinberg won’t support their product, I’m looking for anyone out there who knows how to address this common issue. I’d like to actually use this system as it was intended rather than as a $250 paper weight. Regrettably, if I can’t get this addressed I’ll most likely toss this on eBay or Craigslist.
Thanks in advance.