Can't install SpectraLayers One 7, prompted to install eLicencer control center first

svala · September 24, 2021, 4:39pm

As the title says. Latest version of eLicencer control center is installed and all other licenses are working. Any ideas?

Robin_Lobel · September 26, 2021, 11:18am

@svala The installer check that the following file exist: C:\Program Files (x86)\eLicenser\POS\SYNSOPOS.exe
Can you see it on your computer ?

svala · September 26, 2021, 2:06pm

Yes, I can.

Robin_Lobel · September 26, 2021, 3:21pm

Try running the installer as administrator, by right-clicking it, “Run as administrator”.

svala · September 26, 2021, 3:51pm

No difference. By the way, my OS is installed on E:, could this mess things up?

Robin_Lobel · September 26, 2021, 8:39pm

Yes it could - that’s why I asked if the Synsopos file was installed in the exact path I mentioned, starting with C:. Is it in C:\Program Files (x86)… or E:\Program Files (x86)… ?

svala · September 28, 2021, 5:34pm

I thought you asked about the file’s existence, not my drive letter. My bad. I have reinstalled Windows (on C:) along with Cubase and SpectraLayers now, and it works. Thanks for your help!